A bad or mediocre meal is more than just an unpleasant taste, it is an unnecessary negation of one of life’s pleasures, a wasted chance to refine our palates, learn about the world, and share a rewarding experience. You must keep in mind that if you decide to put all your emphasis on the food, you won’t go very far. There are a lot of restaurants in town that serve great food as well.
If you want the guests to come back you must deliver much more than a great meal. If you want to stay in business for the long-term, you must also create customer loyalty. If you don’t, it is just a question of time before your restaurant become obsolete, and you get knocked off by the competition.
In order for any restaurant to succeed, it must emphasize on the quality of service delivered to each guest. The staff must be genuinely interested in delivering an indelible experience to the guests, and carry meaningful conversations with them. People will mostly remember how you made them feel. People buy from people they like.
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