How do you know if a restaurant general manager, manager or consultant is great?
You look at his/her resume.
You then see how the restaurants he/she worked at, are doing. If the restaurant he is currently working at is not doing so good, that means, he/she is not such a great manager.
You also look at the restaurant reviews online. If the reviews are not so great, once again that means that he/she is not doing so great.
Look if the restaurants he/she worked at ARE STILL IN BUSINESS. If he/she worked at a restaurant recently that closed down, that is also a sign of a BAD MANAGER. After all he/she is supposed to make great choices, and manage not just any restaurant, but GREAT RESTAURANTS AND HELP THEM GROW.
A manager is supposed to MANAGE A BUSINESS. As a manager he/she is supposed to make sure everything is run smoothly and the business is THRIVING. If it is not, then he has something to do with the failure.
Why would you want to hire someone who DOES NOT HAVE A PROVEN TRACK RECORD?
You could also go to the restaurant he/she works(ed) at and ask questions to the employees.
The process of hiring a restaurant general manager, manager or even consultant is the same.
Look at what the restaurant consultant has done in the past, and see if the restaurants are doing well. If they are not, that tells you a lot about the consultant.
Restaurant owners and HR departments, NEVER HIRE based on TRACK RECORD. They hire based on what they see on a piece of paper. A piece of paper does not mean anything at all. It does not tell you about work ethic, competence, professionalism, skills, communication level, character of the person, absenteeism, business skills, or PASSION FOR THE HOSPITALITY. IT DOES NOT TELL YOU ANYTHING AT ALL.
Nevertheless in the 21st century, restaurant owners, corporations and HR departments still GET IT WRONG, most of the time. They do not know how to hire the right people. It is just a guessing game, and they hope they'll get it right.
As a business owner, that is not the path I would choose. The guessing game is well too dangerous.
Restaurant owners and HR departments, NEVER HIRE based on TRACK RECORD. They hire based on what they see on a piece of paper. A piece of paper does not mean anything at all. It does not tell you about work ethic, competence, professionalism, skills, communication level, character of the person, absenteeism, business skills, or PASSION FOR THE HOSPITALITY. IT DOES NOT TELL YOU ANYTHING AT ALL.
Nevertheless in the 21st century, restaurant owners, corporations and HR departments still GET IT WRONG, most of the time. They do not know how to hire the right people. It is just a guessing game, and they hope they'll get it right.
As a business owner, that is not the path I would choose. The guessing game is well too dangerous.
Andre Plessis
AP Consultant
tel: 310-266-9463
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