You can never overpay a remarkable employee. You can only overpay a bad one. How much money have you lost hiring bad employees who have ruined your reputation, done everything to put the rest of your team down and made sure many customers will never come back? How much money have you thrown out of the window paying bad managers who made decision based on their state of mind and not for the benefit of your company?
Great employees are worth a lot more, to your team, to your customers, and to your bottom line, than average or mediocre employees. Remarkable employees are worth dramatically more.
So forget rules and benchmarks. Pay them not just as if you want to keep them but as if you desperately need to keep them. Because you do. And if you do not pay them what they are worth, they will leave you, and all you will be left with, are average or mediocre employees.
Andre Plessis
Restaurant & Hospitality Consultant
Customer Service Expert
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