Keeping the customers you already have can
mean the difference between profit and loss. And as companies battle for
loyal customers and repeat business, some have discovered a great weapon, highly engaged employees.
Engaged employees go the extra mile to deliver great customer experience. They provide better
experiences for customers, and come up with ideas to improve the services. Engaged employees remain with their employers for longer tenures, which
reduces turnover and its related costs. In turn, they deliver an
enormous payoff to the business, by creating passionate customers who
buy more, stay longer and tell their friends, all of which generates
sustainable growth.
Your employees are your asset. Treat them poorly and you'll go out of business.
Those companies who offer the best incentives and benefits will survive and be the most successful. All others will go out of business.
Andre Plessis
AP Consulting
Hospitality Consultant
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