Customer Service Quote

"The only certain means of success is to render more and better service than is expected of you, no matter what your task may be."

Og Mandino

How to succeed with your restaurant

If your restaurant/hotel/motel is not a home away from home for the guests you won't survive in this fierce competitive environment. If you do not impress them the first time they step into your establishment, they will most likely not come back any time soon, may be NEVER. Why would they? Consumers these days have to many choices. Why bother with you, if you have not exceeded their expectations?

Andre Plessis

AP Consulting

Best Restaurants in the World

Which are the best restaurants or places to eat in the world?

Which are the best places to eat in the world? I think the one who could best answer that question would be Andrew Zimmern, an American television personality, chef, food writer, and the co-creator, host, and consulting producer of the Travel Channel series Bizarre Foods. His answer would probably be: The best places to eat can be found all across the globe at a home where you will be invited by a loving family with a true sense of hospitality. There you will feel appropriately greeted, welcomed and eat a fabulous meal with generous and caring people. That is the best culinary experience you'll ever have.

Andre Plessis

Restaurant & Hospitality Consultant

AP Consulting

Engaged Employees Create Loyal Customers

Keeping the customers you already have can mean the difference between profit and loss. And as companies battle for loyal customers and repeat business, some have discovered a great weapon, highly engaged employees.

Engaged employees go the extra mile to deliver great customer experience. They provide better experiences for customers, and come up with ideas to improve the services. Engaged employees remain with their employers for longer tenures, which reduces turnover and its related costs. In turn, they deliver an enormous payoff to the business, by creating passionate customers who buy more, stay longer and tell their friends, all of which generates sustainable growth.

Your employees are your asset. Treat them poorly and you'll go out of business.

Those companies who offer the best incentives and benefits will survive and be the most successful. All others will go out of business.

Andre Plessis
AP Consulting
Hospitality Consultant