Do you have a superior customer service organization?

According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an attitude of indifference by an owner, manager or an employee. The statistic does not say “some employees.” It’s just one. That could mean, an employee, a manager or the owner. To the customer, just one employee IS the company. And that one employee will cost your business big. Always remember that your employees will make or break your business. There is nothing more important for ANY business to create and sustain a superior customer service organization.