The
problem with all those food shows on TV, is that
they make you think that to be successful in the restaurant industry you
need good food. Unfortunately it is not about food, it is about a
dining experience, and how you treat the guests. You first have to treat your employees well, so that they in turn treat the guests well.
You do not build a
successful restaurant with a great decor, and beautiful dishes, you
build it by cultivating and nurturing relationships so people come back. There are well too many restaurants in every cities with great chefs. But if you want the guests to come back you have to deliver more than a flashy decor and great dishes, because every restaurant can do the same. But if you want the guests to come back you must deliver something nobody else does. Great relationships, care, and superior service. The rest is forgettable. Great human relationships are not forgettable, that is what you remember.
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