There are countless of restaurants opening everywhere. So great cuisine at any restaurant is expected from anyone who dines out. What is not expected, but will make you stand out from all others, is to be a home away from home for every guest that steps into your restaurant.
The only way you can sustain competition and avoid being knocked off is to have your front line employees engage with the guests and build strong relationships. Once you build customer loyalty, it gets very difficult to knock you down.
The guests will come back to you, no matter how many new restaurants open around you. So how efficient is your front line at engaging your clientele with meaningful conversation?
Andre Plessis
Customer Service and Hospitality Consultant
AP Consulting
Tel: 310-266-9463
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