Do executives at companies feel that their workers are worthless and should be working on the minimum wage and with no benefit whatsoever?
It is the case for Regal Entertainment Group, which operates Regal Cinemas, Edwards Theaters, and United Artists screens in 38 states Regal is in the minority. Multiple surveys
have shown that approximately 94 percent of the nation’s large
employers will most likely provide workers’ health
benefits under the new Obamacare, since they fear that not doing so will invite
public backlash and could potentially drive away current and prospective
employees to companies that treat their workers better.
Still, as Regal’s decision demonstrates, not all companies are
thinking quite that strategically. But this type of anti-labor practice
is nothing new, and it extends far beyond Obamacare. Large companies,
and particularly those in the service sector, have a long history of protecting profits by cutting hours,
firing workers, slashing benefits, and generally shifting costs onto
their employees. Obamacare just offers these corporations a convenient
scapegoat.
Strangely why would companies in the service sector would tend to act that way towards their employees when those workers interact on a daily basis with clients. If you want your employees to treat the customers well, go above and beyond, you must show your own employees you care about them.
This is certainly not a recipe for success.
Andre Plessis
AP Consulting
Good Food & Good Service Are The Foundation of Successful Restaurant. Your Restaurant Success is Based Upon Your Ability To Hire and Unify a Group of Worker into Your Customer Service
Wednesday, April 17, 2013
Tuesday, April 9, 2013
How to Deliver Quality and Service in Your Restaurant
When guests come to your restaurant, you should treat them as if they
are friends visiting your home. Treating your guests with care and
providing an exceptional place for them to enjoy a meal is probably the biggest reason they will come back to your restaurant again.
When customers come through your doors, they expect quality in every aspect of the restaurant and not just the food. Food is a given since they go out to eat. But keep in mind that guests are looking for a value in the things they see, taste and touch, and so providing them with exceptional quality will certainly leave a good taste in their mouths.
Andre Plessis
AP Consulting
Restaurant & Hospitality Consultant.
When customers come through your doors, they expect quality in every aspect of the restaurant and not just the food. Food is a given since they go out to eat. But keep in mind that guests are looking for a value in the things they see, taste and touch, and so providing them with exceptional quality will certainly leave a good taste in their mouths.
Memorable Service
Perhaps even more important than food quality is the service the
customers experience from the time they walk in the restaurant until the
time they walk out the doors. Remember to treat the guest with the utmost care. Pamper them and make them feel special because in the end they won't remember what yuo told them, how good the food was, they will remember how you made them feel. That is the most powerful.Andre Plessis
AP Consulting
Restaurant & Hospitality Consultant.
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