Wednesday, April 17, 2013

Some Company Executives Get BIG Bonuses, and Cut Employees’ Hours To Avoid Obamacare

Do executives at companies feel that their workers are worthless and should be working on the minimum wage and with no benefit whatsoever?

It is the case for Regal Entertainment Group, which operates Regal Cinemas, Edwards Theaters, and United Artists screens in 38 states Regal is in the minority. Multiple surveys have shown that approximately 94 percent of the nation’s large employers will most likely provide workers’ health benefits under the new Obamacare, since they fear that not doing so will invite public backlash and could potentially drive away current and prospective employees to companies that treat their workers better.


Still, as Regal’s decision demonstrates, not all companies are thinking quite that strategically. But this type of anti-labor practice is nothing new, and it extends far beyond Obamacare. Large companies, and particularly those in the service sector,  have a long history of protecting profits by cutting hours, firing workers, slashing benefits, and generally shifting costs onto their employees. Obamacare just offers these corporations a convenient scapegoat.

Strangely why would companies in the service sector would tend to act that way towards their employees when those workers interact on a daily basis with clients. If you want your employees to treat the customers well, go above and beyond, you must show your own employees you care about them.

This is certainly not a recipe for success.

Andre Plessis
AP Consulting

Tuesday, April 9, 2013

How to Deliver Quality and Service in Your Restaurant

When guests come to your restaurant, you should treat them as if they are friends visiting your home. Treating your guests with care and providing an exceptional place for them to enjoy a meal is probably the biggest reason they will come back to your restaurant again.

When customers come through your doors, they expect quality in every aspect of the restaurant and not just the food. Food is a given since they go out to eat. But keep in mind that guests are looking for a value in the things they see, taste and touch, and so providing them with exceptional quality will certainly leave a good taste in their mouths.


Memorable Service
Perhaps even more important than food quality is the service the customers experience from the time they walk in  the restaurant until the time they walk out the doors. Remember to treat the guest with the utmost care. Pamper them and make them feel special because in the end they won't remember what yuo told them, how good the food was, they will remember how you made them feel. That is the most powerful.

Andre Plessis
AP Consulting
Restaurant & Hospitality Consultant.